Your customers move freely from the real world to the digital world and back again. And if you want to connect with them, so should your brand.
An integrated marketing campaign allows your brand to move as freely as your customers. It aligns your message across many channels, with all the parts coming together according to a high-level plan. Whether the medium is email, television, video, flyers, social media, radio, or in-store signage, your customer knows who you are and hears what you’re saying.
At Prospect Media, integrating campaigns is our specialty. As a media and marketing services company focusing on retailers, we use our expertise with data to create multi-channel plans for our clients. By integrating point-of-sale information into our analysis, we’re able to help our clients target their actual customers, rather than who they think their customers are. That sets us apart from more traditional agencies.
Why Should You Integrate Your Campaign?
We think it’s important to understand the “why” behind integrated marketing campaigns. Implementing this approach requires company-wide buy-in, and if everyone understands the reasons for a less siloed approach, they’re more likely to embrace it.
For retailers who were born in the bricks-and-mortar era, the challenge may lie in integrating what they already know about their real-world customers with what they’re doing to reach those same customers, plus many new ones, in their online efforts.
Digital startups may face the opposite challenge. They’re adept at tracking online customers, but haven’t yet figured out how to talk to hyperlocal audiences for an emerging bricks and mortar strategy.
But whether your brand is more experienced at getting to know its customers online or in real life, an integrated strategy should be the goal. Here’s why:
1. Integrated Marketing Has Greater Impact
Integrated campaigns can deliver a higher return on investment than the sum of the unaligned parts. That’s because the effort you make in one channel can boost results in another.
For example, one of our clients, a home furnishings retailer in Ontario, saw 13.8 per cent more store visits, week over week, in an area where they ran an integrated campaign. That’s almost nine per cent more than the increase in visits to stores in areas where a print-only campaign was in place. Those stores saw only a five per cent increase in visits.
2. Smart Strategies Work at Any Scale
Integrated campaigns can be customized to fit any business and any budget. Whether your expected spend is a few thousand dollars to support one store or a couple of million to boost your brand’s cross-country retail footprint, an integrated campaign can be effective. It all starts with good data and an intelligent strategy.
3. Marketing Resources Will Go Farther
Your marketing activity will be more efficient when teams work together to execute parts of a cohesive strategy. A centralized marketing plan means you’ll avoid waste and maximize impact. No more duplication of work or conflicting messages from one channel to the next.
4. Data Moves Across Platforms
Advertisers in today’s landscape are accustomed to collecting and analyzing online data to create a digital strategy. But in our view, a truly integrated marketing strategy is built on analysis of both offline and online customer information. That’s why we use point-of-sale information, along with many other more traditional metrics, when we create strategic plans for our clients.
Whether your business is firstly e-commerce or bricks and mortar, the data collected in one world can be transferred to the other. A holistic view of your target market can help you find your most valuable customers and inform offline and online strategies for talking to them. Knowing exactly who you’re talking to also allows you to better evaluate your campaign’s effectiveness.
5. Customers Will Thank You
In the 21st century, successful brands create long, strong and emotionally satisfying relationships with their customers. And that’s exactly what integrated campaigns are designed to do. Even amidst a complex media landscape, clients can come to know, trust and transact with your brand through the story you craft in multiple media.
An integrated approach puts your customers at the centre. They choose where and when to interact with your brand. But regardless of the chosen platform, they’ll have a consistent sense of your identity. And if your campaign is skillfully aligned, they’ll have the feeling that you’re there to serve their needs, not sell a product.
Using Data to Make Decisions
Executing an integrated campaign in multiple channels may sound complicated. And it’s true, digitization has created new platforms for communication that simply weren’t there a decade ago. The proliferation and merging of channels is a fact of life for modern marketers.
But along with an increasing number of media, technology also offers new tracking tools and streams of data. Integrated marketing campaigns have become more impactful—and more measurable—than ever before.
The coolest part of the new reality is that brands can more fully understand the preferences, challenges and habits of the people they’re talking to. That allows them to create meaningful and memorable interactions with customers. Everybody wins.
At Prospect Media, we apply our expertise in all things data to plan and drive marketing tactics customized to your brand and business objectives. By mining our clients’ actual point-of-sale data and combining that with everything we know about the shopping and media preferences of their current and potential customers, we help our clients create targeted plans.
Smarten up your marketing campaigns today by giving us a call.
Email Dave Mathews: firstname.lastname@example.org
Give Dave Mathews a call: (416) 348-7397